1. Firstly, after sales service work aim : Supply quality with technology, make products perfect with service
2. Secondly, after sales service work purpose: Make customers handy, serve customers, and set up a good appearance of Sangli Solar Water Heaters among customers.
3. Thirdly, after sales service work objective customers have no complaint at all, and they are satisfied with Sangli products perfectly.
4. Fourthly, after sales service work criteria supply customers with THREE FULL SERVICES. - To serve all day and all night; to send service to the doorstep wholly, sellers send products to the doorstep and set up for free; to serve for free (during maintenance). If there is something wrong with the products, serve for free carry out other criteria (out of maintenance).
5. Fifthly, after sales service work requirements:
1) Sales company is in charge of selling service.
2) Customers are welcome warmly; give concrete answers to customers' questions. Deal with the problems that customers have brought out. Make call and repair records. We use the following words: "Hello, Thank you, Goodbye, Sorry, Excuse me, That's all right, This is what we should do."
3) Selling service department and all sellers set up concrete customers' files.
4) Workers must arrive in fixed place on time and wear clean work clothes.
5) When working, the workers have to show customers on how to use solar water heater correctly and how to maintain and answer the customers' questions carefully.
6) Never quarrel with customers.
7) If workers don't break company's benefits, they should try their best to serve customers.
8) Workers should be polite to customers during service.
9) After finish equipping, workers should take the rubbish away. Never leave it at home.
10) If it is free, never take charge. If it is not free, you must supply customers with concrete prices, then give them proof. Workers should carry out 8 NOTS.
a. Never be late.
b. Can't wear dirty shoes to enter customers' room.
c. Can't disobey equipment or check's standard.
d. Can't destroy customers' things
e. Can't smoke or spit in customers' house
f. Can't accept customers' presents
g. Can't go without cleaning
h. Can't leave without finishing equipment
11) After sales service workers must correctly fill in kinds of records.
12) Those who are asked first must be in charge, workers must deal with matters everyday, also they must keep up with the results.
13) After sales service department must send the message from their workers to corresponding parts, so that these questions can be solved.